Vacancies
(7)
Digital Sales Manager (2 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Responsible for driving sales while ensuring usage and retention of Retail Banking digital products such as NMB Mkononi, Internet Banking, Dunduliza, Kikundi, etc. Coordinate the execution of digital sales strategy across the network. Provide leadership and support to the sales force team (DCAs) and monitor Digital products' performance in line with the bank strategy.
Main Responsibilities:
Oversee the execution of digital banking strategies across the network to drive sales of digital products while ensuring that the level of execution is in line with bank strategy.
Work with all functions of the bank including Retail products, Sales & Service, to define and deliver end-to-end customer experience on digital banking.
Develop, propose and communicate Key Performance Index (KPI's) aligning with strategic direction of the Digital banking business.
Responsible for monthly performance reviews of digital products KPIs across branches and zones.
Coach, provide support and coordinate the field teams (Digital Channels Ambassador, Direct Sales Staff and NMB Wakala
Prepare objectives and perform periodic performance review matrix and evaluations for the digital sales taskforce.
Develop strategic road maps (route plans) for DCAs visitations for schools, religious institutions and other key segments.
Organize and implement training to Branch staff, Digital Channels Ambassadors and NMB Wakala in all new initiatives undertaken in the Digital Sales department.
Coordinate product implementation between business; operations, technology and all third parties.
Scan the market and provide market insights that will assist in the growth of digital products.
Work closely with the Marketing department and develop promotions and campaigns.
Work closely with the Technology and Retail Products team in project management of digital products including tests and pilot.
Knowledge and Skills:
Broad understanding of Alternative Channels
Strong analytical and reporting skills.
Project management Skills.
Strong Microsoft Office.
Strong communication, presentation and negotiation skills.
Interpersonal skills and stakeholders' management.
Qualifications and Experience:
Bachelor's degree in Business Administration, Banking, Finance, Computer Science or related fields.
A minimum of 5 years of sales experience, including 3 years in a leadership role in the banking industry, Microfinance Institutions or Mobile Network Operator (MNO).
A proven track record of meeting or exceeding sales targets is crucial.
Prior exposure in field team Management or FMCG operations /indirect sales/Vendor support management/ will be an added advantage.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date :
15-Apr-2025
Job closing date :
29-Apr-2025
Head Wholesale Credit (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Responsible for leading, driving the performance of, and actively managing the credit assessment team and approvals with specific responsibilities for corporate borrowers as defined by the bank.
Main Responsibilities:
Ensure the highest standards of credit quality through the assessment, sampling and application of best practices to credit proposals and maintenance of the standards throughout the corporate borrowers and the team.
Ensure that only quality assets are recommended for approval and in doing so ensure that a balanced credit opinion is provided with relevant mitigations of risks perceived.
Work with the origination team on timely reviews including annual and interim review of early and timely identification of emerging risks and recommend remedial actions
Deliver world-class credit assessment and evaluation services for the bank in the corporate space.
Advise CCO / CREDCO timely on any known potential or actual shift on risk profile of a borrower / sector providing mitigation or remedial action in the process
Ensure the quality of the credit assessments done by the unit comply to both external and internal policies and regulations.
Ensure that all applications submitted to Credit Committees are complete and tabled timely to the credit committee members according to the agreed process and TAT.
Lead by example and be the coach and mentor for co-workers (not only within the credit department but cross functionally)
Defend the opinions of the unit on the Credit Committees and ensure that they are correctly captured in the minutes.
Ensure that the credit risk management systems, which include credit rating, limit exposure aggregation and RAC (Risk Acceptance Criteria for credit application processing) are in place.
Assist in the preparation and presentation of credit approval packs/ requests to the Credit Committees, challenge pricing to maximize value and ultimate sign-off at customer level remains with Chief Wholesale Banking / Pricing Committee.
Deliver within the budget using the ‘working smarter' approach
Contribute proactively to various risk related projects and initiatives (e.g. stress testing, IFRS 9 etc.) especially on aspects pertaining to credit measurement sourcing/ management of data for these initiatives.
Assist the Chief Credit Officer in development and review of Credit Policy and standards in addition to setting the risk appetite statement for the bank.
Lead the bank's credit audit assignments in relation to the bank's corporate portfolio from Bank of Tanzania and External auditors and ensure all audit queries are attended to timely.
Knowledge and Skills:
Strong understanding of credit analysis and risk management principles.
Good understanding of Bank of Tanzania evolving regulatory guidelines and reporting requirements in this space of credit management
Strong problem-solving skills (hypothesis-driven thinking, analytical, quantitative, conceptual skills)
Thorough understanding of the evolving practices for the management of credit risk and regulatory requirements
Capable of professional discussions with internal and external stakeholders
Ability to manage system transitions smoothly and source data/ perform periodic computations.
Time-management skills.
People management and relationship skills.
Excellent interpersonal and communication skills.
Qualifications and Experience:
Bachelor's degree in Banking, Finance, Business, Economics, Mathematics / Statistics or related fields.
Professional qualifications, e.g. CFA/ CPA are an added advantage
At least 7 years of banking experience, with most of it being in Credit Risk Management and corporate lending
Exposure to Limit/ Collateral system implementation/ management is preferable
Exposure to credit risk modelling is desirable
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date :
02-Apr-2025
Job closing date :
16-Apr-2025
Officer; Consumer Special Scheme (Fixed Term - 2 Years) (1 Position(s))
Job Location :
Head Office, Capital Office
Job Purpose:
Responsible for handling administrative activities of loan processes pertaining to Special Schemes and general SWL from origination to disbursements including conducting loan verifications with all the Public employers and Pension Funds on needs bases, as well as deepening relationships with key Officials and all other SWL schemes.
Main Responsibilities:
Creating awareness of the Bank's products and services
Initiate the process of credit application for review and approvals i.e. Executive, Personal loans and any other loans which need appraisal
Visit respective employers' offices and pension funds for verification of personal loans applications with employers and approval before disbursements.
Follow up with employers and Pension funds on loans with exceptions during verifications i.e. loans rejections due to transfer of salaries and Pensions
Ensure timely processing of loans at Head office level.
Support the branch network in identifying and clearing the daily loan dashboard by sharing the daily pending list and follow-ups.
Daily monitoring and evaluation of the disbursement trends of all departmental credit lines to ensure daily booking budgets are achieved.
Prepare daily, weekly and monthly disbursements and applications status and advise the Senior Manager
Be an effective agent of relationships with the employers and pension funds
Generate sufficient leads for account opening across the entire product portfolio to motivate deposit levels
Daily support to branches as well as customers on resolving queries regarding personal loans.
Cross selling of products under Personal banking lines
Generate leads for account opening across the entire product portfolio to motivate deposit levels.
Knowledge and Skills:
Microsoft applications (Excel, Vision, Word, Publisher)
Excellent communication and listening skills.
Confidence and presentation skills.
Understanding and interest in financial/banking products and markets.
Ability to explain and handle complex information clearly and simply.
Good sales and negotiation skills.
Qualifications and Experience:
Bachelor's degree in business related studies
At least one year of experience in Relationship and Product management with specific expertise in marketing/sales/Loans/Schemes Management with proven success results
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Job opening date :
03-Apr-2025
Job closing date :
17-Apr-2025
Officer; Credit Administration (Fixed Term - 2 years) (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
The primary responsibility of this role is to Oversee and Manage the loan documentation process for credit facilities, ensuring accuracy, compliance, and efficiency throughout the entire Credit lifecycle.
Main Responsibilities:
Review and process loan documents (offer letter and terms of reference) timely and accurately as per the approvals.
Coordinate, support, guide business unit on security documents submission to the legal department for security documents preparation and perfection at relevant authorities within the agreed TAT.
Review all the condition precedents as per the approval. Ensure that no booking is affected into the system prior to meeting all the conditions present unless there is an approval to do otherwise.
Assist in reviewing drawdown memos by ensuring that Conditions Precedent (CP's) have been complied with, and legal opinions are in place before sending drawdown memos to Credit Operations.
Participate in tracking and follow up of the exceptions approved by relevant authority and ensure no long pending outstanding security documents without being finalized/closed.
Review all the conditions subsequent as per the credit approval. This includes, among others, timely payment of land rent on properties held as security and timely renewal of insurance covers to safeguard bank collateral.
Test all the financial covenants as per the approved thresholds and testing frequencies.
Review portfolio status and communicate to business any facilities that are due for renewal of credit facilities to avoid unnecessary extensions.
Monitor and identify signs of deterioration on individual names with a view to commence early remedial management of these accounts and thereby minimize loan losses thus directly contributing to the bottom line.
Update all the collaterals timely and accurately into the Collateral Management tool (CMT).
Facilitate loan collateral discharge and release for facilities which have been fully paid off.
Perform all the annual reviews assigned by the Manager/Senior manager.
Maintain accurate records and documentation for all loan transactions.
Provide support to branches and customers inquiries/queries. Ensure timely response to the queries raised, track them and diarize on action taken and resolution.
Stay updated on industry regulations and best practices related to loan documentation.
Maintain accurate records and documentation for all loan transactions.
Conduct audits and quality checks to ensure compliance with internal procedures and regulatory guidelines.
Perform any other duties as assigned by Senior Managers, and Head of Department.
Knowledge and Skills:
Business Administration, Corporate Management, Corporate Law, Banking and Finance, Land Law, solid understanding of relationships between the laws and furthering business interests.
Technical Banking, legal and lending procedures, and policies, guarantee schemes, corporate lending, market best practices in lending procedures.
Behavioral Attention to detail.
Qualifications and Experience:
Bachelor's degree in Banking, Business Administration, Finance, Accounting, Commerce, Law, Economics or related fields.
1 year working experience in Banking preferably in credit Functions.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date :
02-Apr-2025
Job closing date :
16-Apr-2025
Operation Transformation System Developer (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Responsible for designing, developing, and maintaining systems that enhance business processes and operational efficiency.
Main Responsibilities:
Design, develop, and maintain systems and applications to streamline business processes and operations.
Collaborate with business units to deliver scalable, innovative, and secure solutions that support the bank's operational transformation initiatives.
Lead development tasks on Imaging & Workflow solutions to ensure seamless document management and workflow automation.
Develop and implement RPA solutions to automate repetitive operational tasks.
Integrate new and existing systems to improve operational efficiency and reduce manual effort.
Act as a technical lead for small to medium development projects, ensuring timely and effective delivery.
Collaborate with stakeholders to gather requirements, design system solutions, and manage development lifecycles.
Ensure alignment of solutions with business goals and regulatory requirements.
Conduct system testing to identify and address bugs or performance issues before deployment.
Manage the rollout of new systems, enhancements, and upgrades into the production environment.
Monitor system performance post-deployment and provide timely support for technical issues.
Develop tools and systems to measure and improve the performance of key processes across the bank.
Collaborate with the Operational Transformation & Assurance team to identify and address inefficiencies using technology solutions.
Evaluate and recommend emerging technologies to drive continuous process improvement.
Document technical designs, development processes, and user guides for all implemented solutions.
Provide training to users and stakeholders on new systems and solutions to ensure successful adoption.
Knowledge and Skills:
Proficiency in programming languages such as Python, C#, or Java.
Experience with workflow and imaging platforms (e.g., Sybrin, Kofax, or similar).
Knowledge of RPA tools like UiPath, Automation Anywhere, or Blue Prism.
Strong understanding of system integration and API development.
Expertise in database management (e.g., SQL Server, Oracle).
Strong analytical and problem-solving abilities.
Excellent communication skills for cross-functional collaboration.
Ability to manage multiple tasks and projects effectively.
Attention to detail and a commitment to delivering high-quality work.
Qualifications and Experience:
Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field.
Additional certifications in RPA, Imaging & Workflow solutions, or Agile Development are an added advantage.
Minimum of 3-5 years of experience in system development, preferably in the banking or financial services sector.
Proven experience in leading development tasks for workflow automation and imaging systems.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date :
15-Apr-2025
Job closing date :
29-Apr-2025
Relationship Manager; SME (1 Position(s))
Job Location :
Northern Zone
Job Purpose:
Responsible for driving sales of assets and liabilities for SME businesses in the Northern Zone; as well as onboarding of potential customers.
Main Responsibilities:
Actively sell loans, deposit, and cross selling other banks products (Forex, Fund Transfer, Internet Banking etc.) to SME businesses.
Onboard and appraise SME assets and provide recommendations for decision making.
Advise the Senior Manager; Business Banking on all aspects relating to developing the commercial business (Asset & Liabilities)
Take a leading role in driving SME sales, through positive customer relationships, networking, and relevant promotions via the branch network.
Offer support and build capacity of Relationship Officers through on-going mentoring and engagement to ensure quality credit applications and business growth.
Monitor and review the SME portfolio performance to ensure that targets are met.
Review customer feedback, market intelligence, workshops/focus group reports and review product design and performance to establish if change, redesign or re-launch is appropriate.
Co-ordinate budget objectives of the responsibility area for SME products to ensure targets are achieved as per approved budget.
Ensure that customer satisfaction is achieved by providing accurate sales advice in line with customers' expectations.
Prepare budget and projections for the SME product segment. The budget to include the list of existing, prospective and potential customers to benefit from loan and deposit products
Perform other duties as may be directed or assigned by his/her line manager.
Knowledge and Skills:
Good credit analysis skills.
Good customer relationship and sound understanding of bank's loan products, policies, and procedures.
Conversant with standard computer applications (Excel, Word and Access).
Good communication skills with high proficiency in the use of both English and Kiswahili.
Business management, leadership, coaching and team building skills.
Qualifications and Experience:
Bachelor's degree in Finance, Accounting, Banking, or related fields.
At least 5 years' experience in Relationship Management handling customers under Business & Commercial Banking
Experience in Credit Analysis and Appraisal
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce
.
Female candidates and people living with disabilities are strongly encouraged to apply for this position
.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it
.
Only shortlisted candidates will be contacted.
Job opening date :
14-Apr-2025
Job closing date :
28-Apr-2025
Senior Specialist; Corporate Support Quality Assurance (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Responsible for ensuring that Corporate Support operations adhere to internal policies, regulatory standards, and best practices including establishing and implementing quality assurance frameworks to optimize operational efficiency, enhance customer experience, and mitigate risks associated with corporate support services management.
Main Responsibilities:
Develop and implement a robust Quality Assurance framework for Corporate Support functions to ensure high service standards.
Oversee adherence to internal policies, align with industry standards and regulatory requirements for all support functions (physical security, Facilities, construction, Stores, Business Continuity Management and Occupational health and safety
Conduct regular audits and inspections to ensure compliance, identify nonconformities and implement corrective actions
Ensure adherence to best industry standards, banking regulations, and service-level agreements (SLAs) with third-party vendors.
Establish and maintain key performance indicators (KPIs) for service quality and adherence to service-level agreements (SLAs).
Keep up to date with legal, regulatory, and industry changes affecting all units of Corporate Support Physical Security, Business Continuity Management, Operational Health and Safety, Facilities Management Operations, Logistics management, and Stores management.
Monitor and evaluate the performance of support functions to ensure efficiency and compliance with standards
Collect, assign, follow up on the closure, analyze and report the branch facilities incidents, and escalate to management for decision-making and support.
Drive continuous improvement initiatives to enhance operational efficiency, reduce costs and improve processes
Identify potential risks related to Corporate Support Services (e.g., security breaches, maintenance failures, environmental hazards) and follow up with responsible units to implement mitigation strategies to address safety and operational concerns
Develop and maintain a Corporate Support Risk Register to track and manage identified risks.
Work closely with Health & Safety teams to ensure compliance with workplace safety regulations.
Conduct regular assessments, audits and inspections to monitor compliance and performance across all corporate support units
Report findings and recommend corrective and preventive actions enduring all functions adhere to quality and safety standards
Prepare detailed quality assurance reports and present findings for senior leadership.
Track and report non-compliance issues, ensuring corrective actions are taken promptly.
Track service contracts from commencement to expiry and trigger renewal
Conduct training and awareness programs for internal teams and vendors on quality assurance standards, regulatory compliance and best practices to enhance operational effectiveness
Act as a point of contact for regulatory audits and internal compliance reviews.
Monitor stakeholders' feedback and service delivery standards to improve customer satisfaction.
Oversee timely delivery, safety and operational reliability ensuring customer satisfaction and operational excellence
Knowledge and Skills:
Strong knowledge of Corporate Support management best practices, quality assurance, and compliance standards.
Strong understanding of banking regulations, risk management, and compliance standards.
Ability to interpret and apply health & safety, environmental, and banking industry regulations.
Strong stakeholder management and communication abilities.
Attention to detail and a proactive approach to quality management.
Analytical and problem-solving skills with the ability to identify risks and inefficiencies.
Ability to manage multiple tasks and projects in a fast-paced banking environment.
Strong leadership and team management capabilities.
Qualifications and Experience:
Bachelor's degree in Business Administration, Facilities Management, Project Management or equivalent professional experience
Certification in Quality Management or relevant industry standards (e.g., ISO 9001, Six Sigma)
5 years proven experience in a quality assurance or compliance role, preferably within Facilities management, Security, Logistics or related sector
Experience in managing vendor contracts and service agreements.
Expertise in quality control systems audits and inspections
Experience in auditing, risk management, and process improvement.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date :
10-Apr-2025
Job closing date :
24-Apr-2025
Position(s)